Commercial Integration Blog

AV Service Agreements: Why Do State Government Agencies Need Them?

Posted by Brad Rojas on May 24, 2017 9:13:00 AM

AdobeStock_135731642.jpegPreventative maintenance is critical to protecting any investment.  To protect your health you visit the doctor, take vitamins, exercise.  To protect your car you change the oil, rotate the tires, have it inspected.  To protect your house you paint it, clean the gutters, pressure wash.  These fairly simple routines help to ensure that you won’t have an expensive repair or replacement to make down the road.  The AV equipment that your state agency uses is no different. 

Communication and collaboration have never been more important than they are today.  While today’s technology makes it easier and more effective than ever to leverage the power of video conferencing, automation, and full AV integration, keeping these components up and running still needs to be a top priority.  This is where service agreements come in. 

AV service agreements are more than just a warranty, they protect against more than only a broken platform, they actually offer protection from something much more damaging, downtime.  One of the largest benefits that AV service agreements offer is remote monitoring.  The remote monitoring element allows for preventative maintenance to not only be performed, but performed when it is needed, as well as discovering any other unforeseen issues; keeping your platforms optimized and running as intended, when you need them.

When your commercial AV integration partner offers a service agreement, you can avoid these two pain points:

Software Issues with AV Equipment

As with any platform there will be a number of software and security objectives.  A service agreement can ensure that your AV equipment is ready and working when you need it.  Due to the specialized nature of these platforms, updates and fixes may be out of your IT department’s comfort zone; however your agreement with your integrator means that you’ll be covered.

Unexpected AV Integration Issues

Of course, with anything in life, the unexpected issues are the ones that can keep you up at night.  Big presentation this afternoon? What if the projector doesn’t work?  Have an important video conference scheduled?  What if it doesn’t connect?  All of these scenarios are possible, and they are also preventable.  Remote monitoring makes you aware when the bulb in your projector is about to expire.  Bandwidth monitoring and network alerts allow for solutions to be found before a platform fails.  AV service agreements provide the peace of mind that you will have full access to all of your tools when you need them.

AV integration is changing the way that agencies and departments communicate and collaborate.  However, it’s only as effective as it is available and functioning.  While a service agreement mitigates the risk of replacing expensive components, it also mitigates the risk of not having access to your equipment when you need it.  Link Integration Group is a commercial integrator that designs, installs, and manages AV and automation platforms for businesses and organizations.  Link Integration Group’s Louisiana state contract number is 4400010668. 

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Topics: Maintenance